HMA Unveiled Winners of the Asian Hospital Management Awards 2013
JCN Newswire
Sep 25, 2013

BANGKOK, Sept 24, 2013 - (ACN Newswire) - Thirty nine GOLD and EXCELLENCE winners across ten categories were awarded during the Asian Hospital Management Awards, Friday September 13. The Gala Dinner closed the 12th Hospital Management Asia (HMA) held at the Shangri-La Hotel, attended by a record breaking 880 delegates from 34 countries and 398 organizations.

The awards program, now in its twelfth year, recognizes and honors hospitals in Asia that carry out best practices. It is the accepted hospital management awards program for the Asia Pacific region.

Awards are given to hospitals in the region that, in the opinion of the judges and advisers, have implemented or enhanced outstanding and innovative projects, programs, and best practices during the previous year. AHMA 2013 garnered 298 entries representing 78 hospitals across 13 countries.

Chairs of the board of judges were:

- Corporate Social Responsibility Category - Dr. Pongpat Patanavanich, The Private Hospital Association of Thailand
- Cost Reduction Project Category - Dr. Eric de Roodenbeke, International Hospital Federation
- Human Resource Development Project Category - Dr. Bob Beaudoin, University of Connecticut
- Service Improvement for Internal Customers Project Category - Dato' Dr Jacob Thomas, Asian Hospital Federation
- Marketing, PR or Promotional Project Category - Mr. Steven Thompson, Johns Hopkins Medicine International
- Patient Safety Project Category - Dr. Paul Chang, Joint Commission International
- Clinical Service Improvement Project Category - Dr. Allen Cheung, Hong Kong Hospital Authority
- Customer Service Project Category - Prof. Rene Domingo, Asian Institute of Management
- Bio Medical Equipment / Facilities Improvement Project Category - Dr. Yash Paul Bhatia, Astron Hospital & Healthcare Consultants
- Innovations in Hospital Management and Governance - Dr. David Greenfield, University of New South Wales

The complete list of winners and runners-up by category are:

I. CATEGORY: Corporate Social Responsibility Project

Gold Award Winner:
- Our Lady of Maryknoll Hospital (Hong Kong) - "Connecting with Community- Comprehensive Health and Wellbeing Promotion Programs in Community"

Runners-up (Excellence Award):
- Indraprastha Apollo Hospital (India) - "Billion Hearts Beating Foundation"
- Assunta Hospital (Malaysia) - "Back to basics.......reflecting on our Mission..."

II. CATEGORY: Cost Reduction Project

Gold Award Winners:
- Cardinal Santos Medical Center (Philippines) - "Shifting Shift: The Cardinal Santos Medical Center Nursing Division Journey to Manpower Cost Efficiency"
- Ren Ci Hospital (Singapore) - "The Ren Ci Wastebusters!"

Runners-up (Excellence Award):
- West China Hospital, Sichuan University (China) - "The urological day surgery project in West China Hospital"
- Apollo Speciality Hospitals, Madurai (India) - "To Control the expenses for CAG and PTCA Procedures."

III. CATEGORY: Human Resource Development Project

Gold Award Winner:
- Samitivej Srinakarin Hospital (Thailand) - "Team Up Power Up"

Runners-up (Excellence Award):
- Queen Elizabeth Hospital (Hong Kong) - "Project KCCian-An Innovative Training Program for Newly Graduated Nurses"
- Wuxi Second Hospital Affiliated to Nanjing Medical University (China) - "Construction of Hospital "Talent Tree" Project-a project to improve quality of academic leaders and common staff"
- Cardinal Santos Medical Center (Philippines) - "Career Laddering Program"
- Apollo Hospital Hyderabad (India) - "Apollo Simulation Laboratory"

IV. CATEGORY: Service Improvement for Internal Customers Project

Gold Award Winner:
- Dr. B.L. Kapur Memorial Hospital (India) - "Help Desk Manager"

Runners-up (Excellence Award):
- Apollo Hospital Hyderabad (India) - "Apollo Simulation Laboratory"
- Aga Khan University Hospital (Pakistan) - "Supply chain Re-engineering for Pharmaceuticals"
- Kwong Wah Hospital (Hong Kong) - "Manual Handling Operation Project-Implementation of Red Dot Mobility System"
- Samitivej Sukhumvit Hospital (Thailand)-"Smart Pharmaceutical Care"

V. CATEGORY: Marketing, PR or Promotional Project

Gold Award Winner:
- Singapore National Eye Centre (Singapore) - "MyEyeDrops Mobile App for Glaucoma patients and caregivers"

Runners-up (Excellence Award):
- Kamineni Hospitals (India) - "Kidney Care Water Saves Lives"
- Bangkok Hospital Phuket (Thailand) - "Be healthy Fair in Bangkok Hospital-Phuket"

VI. CATEGORY: Patient Safety Project

Gold Award Winner:
- National University Hospital (Singapore) - "Improving Communication through Structured Clinical Handover Process to Ensure Patient Safety"

Runners-up (Excellence Award):
- Tuen Mun Hospital, New Territories West Cluster, Hong Kong Hospital Authority (Hong Kong) - "Organisation of Patient Safety Walk Rounds in Tuen Mun Hospital, New Territories West Cluster, Hong Kong Hospital Authority"
- The Medical City (Philippines) - "Application of an Automated Monitoring System to Increase Hand Hygiene Compliance in an Intensive Care Unit"
- Apollo Hospitals, Chennai (India) - "Antimicrobial Stewardship Programme"

VII. CATEGORY: Clinical Service Improvement Project

Gold Award Winner:
- United Christian Hospital (Hong Kong) - "SAVENET (Safe Approach Via empowerment of Nurses in Evaluation and Treatment"

Runners-up (Excellence Award):
- Indraprastha Apollo Hospital (India) - "Pressure ulcer: zero tolerance"
- Queen Mary Hospital (Hong Kong) - "Establishment of Nurse-led Clinic to shorten waiting time for Coronary Artery Bypass Grafting (CABG) operation and build better patient partnerships by re-engineering pre-operative assessment of patients with life threatening coronary artery diseases"
- United Christian Hospital (Hong Kong) - "Empowerment program for Peritoneal Dialysis patients with eye-hand function impairment through 'UC Device'"

VIII. CATEGORY: Customer Service Project

Gold Award Winner:
- Princess Margaret Hospital (Hong Kong) - "PEACE Program: To promote a 'Good Death' experience in Hong Kong"

Runner-up (Excellence Award):
- Tan Tock Seng Hospital Pte Ltd (Singapore) - "Service Excellence through Lean in Multi-Disciplinary Surgical Clinic"
- Apollo Hospitals, Chennai (India) - "Patient Satisfaction Tracking System (PSTS)-A break through Innovation in Healthcare for Voice of Customer Process"

IX. CATEGORY: Bio Medical Equipment / Facilities Improvement Project

Gold Award Winner:
- Apollo Gleneagles Hospitals, Kolkata (India) - "Project Product: Severity Index Scoring For Biomedical Equipment"

Runners-up (Excellence Award):
- Mary Mediatrix Medical Center (Philippines) - "Enhancing Customer Satisfaction through comprehensive Bio Medical Equipment Management"
- Pamela Youde Nethersole Eastern Hospital (Hong Kong) - "Safe Implementation of ECMO Service through High Fidelity Simulation Training"
- Apollo Hospitals, Chennai (India) - "Phasing out Mercury from Apollo Hospital"
- Bangkok Hospital Phuket (Thailand) - "One stop service for check up in Wellness Center, Bangkok Hospital Phuket"

X. CATEGORY: Innovations in Hospital Management and Governance

Gold Award Winner:
- Aga Khan University Hospital (Pakistan) - "Modification in shift working hours for employees at Aga Khan University Hospital"

Runners-up (Excellence Award):
- KK Women's and Children's Hospital (Singapore) - "KKH nursing shared governance: A model for Greater Ground Engagement"
- Apollo Hospitals Dhaka (Bangladesh) - "Passion Led Patient Care"

Proud recipient of the Grand Award is Apollo Hospitals.

The HMA 2013 Lifetime Achievement Award was conferred on Dr. Chalerm Harnphanich-the extremely successful Physician and businessman who is well known as a "builder of hospitals" in Thailand.

Dr. Chalerm is connected to 9 organizations as a board member, in 3 different organizations across 3 different industries. He serves as the Chairman, Chief Executive Officer, and Chairman of the Executive Board at Bangkok Chain Hospital Public Company Limited.

Dr. Chalerm has been active in the Private Hospital Association first as its General Secretary and now as its President for a second term. He, with the other members, restructured TPHA to fit with the new health care environment, opening windows for rural and smaller hospitals. Membership increased from 60 to over 206 hospitals.

HMA is organized by Exedra Events with the support of The Private Hospital Association of Thailand, Medical Fair Thailand, Joint Commission International, Microsoft, The Australian Council on Healthcare Standards International, Elsevier, DNV Business Assurance, Thailand Convention and Exhibition Bureau, VisualDx, Austco Marketing & Service (Asia) Ltd, New Zealand Trade and Enterprise, International Hospital Federation (IHF), Asian Hospital Federation (AHF) and a number of hospital associations in the region.

As in previous years, HMA continues to build on the network of over 40 partners and sponsors who cooperate to make the event happen. For a complete list, visit

For more information on Hospital Management Asia, please visit

About Hospital Management Asia (HMA)

HMA, now in its 12th year is committed to keeping healthcare managers, clinicians and leaders updated on worldwide healthcare management thinking and experience while creating a real and virtual forum for regional networking of healthcare managers. Conference topics are meant to be immediately useful "how to" tools. At the same time, there are thought-leading topics for the plenary sessions, CEO Forum and Health Leaders Summit that are targeted at senior and top executives.

HMA's mission is to help healthcare managers improve and succeed. It directs itself to the continuing professional development of healthcare managers, clinicians and leaders in an environment of quality intellectual learning and quiet social exchanges. Inherent in its branding is that the HMA is Asia's Premier Learning CONFERENCE and EXPO for Healthcare Managers. HMA updates delegates on best management practices in the industry. It is a teaching, learning and networking convention.

The 2013 event is scheduled for Bangkok on September 12/13. There are in depth pre and post conference seminars on September 11 and 14. For more information, please visit

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