Shortlisted entries announced for Customer Contact Week Asia (CCW Asia) 2019 Excellence Awards
 
Feb 19, 2019
Category:

Singapore --( ASIA TODAY )-- We're delighted to reveal the shortlisted nominations for the CCW Asia Excellence Awards for 2019.

With the high number of entries received for the 10th Annual Customer Contact Week Excellence Awards, shortlisting in each of the 6 categories was an immensely challenging experience for the judging panel, working on behalf of CCW Asia.
The CCW Asia Excellence Awards honor, recognise and promote individuals and teams who have made a commitment to driving superior contact centre performance and customer excellence. The Awards are dedicated to recognising worldclass thinking, creativity and execution across the full spectrum of contact centre functions.

The Awards are judged by a panel of independent and esteemed contact centre leaders across Asia with vast experience in the industry. Winners will receive the recognition for leadership, vision, innovation and strategic accomplishments within the industry.

Join us for a fun-filled night as we shine the spotlight on organisations that led the way in their contact centre initiatives.

Limited tickets are now available to purchase and priorities will be given to award-winners’ representatives.

To book a seat or table, please call us at +65 6722 9388 or send an email to ccwawards@iqpc.com.sg

2019 SHORTLISTED ENTRIES

Best Customer Service

  • Celcom Axiata Berhad
  • DHL Express (Malaysia) Sdn Bhd
  • DHL Worldwide Express ( BD) Pvt. Ltd
  • Make My Trip Group (Go-MMT)
  • Malayan Banking Berhad
  • Ooredoo Myanmar
  • RHB Bank BHD
  • United Overseas Bank Ltd

 

Best in Class Contact Centre (Over 100 Seats)

  • AXA China Region Insurance Company Limited
  • CIMB Bank
  • DBS Bank Ltd
  • DHL Express (Malaysia) Sdn Bhd
  • Malayan Banking Berhad
  • Sinosafe General Insurance Co., Ltd.

 

Most Innovative Contact Centre of the Year

  • Celcom Axiata Berhad
  • DHL Express (Malaysia) Sdn Bhd
  • Hong Kong Tourism Board
  • Make My Trip Group (Go-MMT)
  • Malayan Banking Berhad
  • ZALORA (Jade Eservices Sdn. Bhd.)

 

Best in Class Contact Centre (Under 100 Seats)

  • Celcom Axiata Berhad
  • Future Generali India Insurance Co. Ltd.
  • Malayan Banking Berhad
  • Young Living Malaysia Sdn. Bhd.

 

Best in Class Digital Contact Centre

  • Celcom Axiata Berhad
  • Hong Kong Tourism Board
  • Make My Trip Group (Go-MMT)
  • Ooredoo Myanmar

 

Best People & Culture

  • AXA China Region Insurance Company Limited
  • DHL Express (Malaysia) Sdn Bhd
  • Future Generali India Insurance Co. Ltd.
  • Make My Trip Group (Go-MMT)
  • Ooredoo Myanmar
  • United Overseas Bank Ltd
  • Young Living Malaysia Sdn. Bhd.